Online dealer of second-hand cars. The platform allows sellers to schedule an inspection to sell their cars. Buyers can search for their preferred car through the platform and schedule a test drive. The platform also enables car owners to list their cars for sale on the platform by providing model names, model years, expected prices, and more.
Highlights
RevOps: Attained revenue rate of $3M/month in 6 months with a MoM growth rate of 60% for budget car vertical
Operations: Streamlined procurement operations for 5000+ cars/month by enabling 150+ car inspectors in 10+ cities
Analytics: Elevated decision-making for 8000+ employees with more than 20+ automated dashboards spanning 10+ teams
Leadership: Hired and mentored 20+ business analysts across the organization with 90% retention over 2 years
Growth and Strategy
Improved CM2 by 10% in a month by capturing $46K/month in customer value by enhancing the cost-plus pricing algorithm
Reduced sales cycle length by 50% (10 days) by enabling 50+ sales agents with the CRM and calling software adoption
Boosted visit-to-sale conversion rate by 20% by arming 50+ relationship managers with the RM Mobile Application
Enhanced query response time by 80% (4 hours) by equipping 10+ customer support executives by integrating Kapture CX
Operations
Improved procurement cycle length by 30% (7 days) by fixing 10+ critical bugs in the inspector mobile application
Accelerated inspection scheduling time by 99% (10 mins) by productizing a zonal roster system and automated assignment
Slashed visit delays by 80% (15 mins) by enhancing employee activity transparency by field force tracking SaaS HyperTrack
Reduced inspection time by 60% (45 mins) by standardizing 6000+ checkpoints and automating manual data entry by 40%
Achieved a 30% reduction in post-sales issues by implementing an inspection audit process and automating service history checksÂ